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Managed Service & Support Overview

Post project delivery, organizations need a complete range of services to confirm they are fully supported.

Once the projects are delivered, questions that need attention:

  • Am I adhering to the support SLA’s
  • How can I manage changes?
  • How can I manage downtime?
  • How can I manage releases?
  • Does the support volume justify my investment?

Managed Service & Support Solutions

Process that guarantees high productivity and profitability for your solution.

Data Analysis

We conduct thorough data collection and analysis of your institution’s current strengths and differentiators.

Making a plan

We will work together with you to develop a plan that is actionable, feasible and tailored to your needs.

Deliver Result

Our role in this step is to provide expertise where needed, to augment select initiatives as desired.

Our Managed IT services will help you succeed.

Let’s Get Started

Managed Service & Support Solutions

Managed Service & Support Solutions

To ensure smooth and effective operations, Aalacom provides managed service and support offerings for your automation program. Our experience in providing managed service and support covers assessment, production support, enhancements and migration, monitoring and administration. Our services include:

  • Current portfolio assessment and recommendations
  • Levels 1,2, and 3 support across tiers (8*5, 16*5, 24*5, 24*7)
  • Incident management
  • Change Management
  • License management
  • Monitoring and utilization
  • Access management
  • Value-added services i.e. process enhancement and advanced automation

Overall, Aalacom delivers performance transformation through the integration of multiple automation toolsets, processes, and technologies. Some of our ready reckoner assets/checklists includes the defect creation process, incident handling checklist, release, and deployment checklist.

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