24x7 continuous monitoring & service desk with event, incident, & problem management, and mature processes for service request, configuration & change management.
Focused on backup and data protection, update, lifecycle and performance management, with regular audits of failover configuration and drills for Business continuity & DR
Focused on monitoring of system & perimeter security baseline, identity & access management, threat & vulnerability management, and application & data security.
Focused on service catalog automation, governance, desired state configuration and process automation, and cloud environment instrumentation
Periodic reviews and recommendations for cost & performance rightsizing and compute optimization opportunities
Periodic usage analysis, capacity tracking, as well as spend tracking and chargebacks
Aalacom Technologies 24x7 Azure & Google Cloud InfraSecOps Managed Services monitor, support and manage cloud infrastructure operations for over hundred global customers. Our process and service frameworks are modelled along ITIL, SOC, and ISO 20000 standards.
Dedicated 24x7 Support Desk
Continuous Monitoring
Proactive Maintenance
Adaptive Management
Incident Management SLAs
Real-Time Dashboards & Alerts
Dedicated Account Management
Self-Service Customer Portal